Frequently Asked Questions
How do I make a booking?
You can use our easy online booking system here for Glasgow City/Airport to and from all areas of Scotland and some of England. For all other enquiries, please use our enquiry form and we will get back to you within 2 hours. Alternatively, you can phone us directly using our contact number provided at the top of the webpage.
How do I find the driver at the airport?
For Glasgow Airport arrivals, your driver will be in the airport arrivals terminal holding a sign with your name on it, known as a Meet and Greet Service which we provide free of charge.
For Edinburgh Airport, your driver will be waiting on the ground floor of the multi storey car park next to the airport. Due to the high cost of parking charges at Edinburgh Airport, we cannot provide a Meet & Greet service and cannot wait in the car park for more than 15 minutes. From this, we always instruct our customers to contact us by phone upon leaving the airport, allowing the driver to head into the pick-up zone to collect you.
Is your company licensed and fully insured?
All our drivers are PVG checked and fully insured & licensed for the carriage of passengers.
What happens if my flight is delayed?
Your driver will be monitoring your flight using the flight number you provide and will make any necessary adjustments regarding your pick up. It is vital to provide us with your flight number when booking airport pick-ups.
What if I do not know my postcode?
Enter all the details you do have (name of guesthouse, address for example) and we will try and find the postcode. Any issues and we will contact you directly so please provide us with your correct telephone number.
Can you do pick ups from London Heathrow to Glasgow?
We offer pick ups for Glasgow to/from London City or Airports on our booking system which you can find on our homepage.
What happens if the car breaks down on our way to the airport?
Most cars registered with ourselves are under 4 years old. However, in the unlikely event that a drivers vehicle, either through accident or mechanical breakdown, is delayed in picking you up or driving on route to the airport, an alternative vehicle will be dispatched immediately.
I am staying in Fort William and looking for a tour of Skye. Is this something you could do?
Unfortunately our starting points for all tours are from Glasgow or Edinburgh areas. We can offer pick ups from Glasgow or Edinburgh Airport to Fort William and include a tour of Skye the same day or following day on a personalised quote basis.
What is the minimum time for a tour?
We have several tours available including Glasgow City, Stirling and Highlands from 5 hour tours to 10 hour tours. These are available upon enquiry on our Tours page. We can provide a custom tour based on the duration of your stay and what you are hoping to see, we have provided 3 day tours of Isle of Skye in the past! Get in touch with us if you would like to have a custom tour.